Organization Applications
WebQA’s platform can handle inquiries as (1) routine relationship management issues or (2) specific case management matters. Both approaches use WebQA’s customer, agent and administrative portals to service all communication channels. Each centralizes control across all entities. Scroll over terms to the far right for a brief explanation.
Internal Support
Since WebQA's platform orientation is service, organizations deploy it not only for customers, but also for internal organizational use. With IntranetQA, employees can find information, track projects, process work and log all developments using the flexible configurability of the WebQA platform.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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