Organization Applications
WebQA’s platform can handle inquiries as (1) routine relationship management issues or (2) specific case management matters. Both approaches use WebQA’s customer, agent and administrative portals to service all communication channels. Each centralizes control across all entities. Scroll over terms to the far right for a brief explanation.
IT Help Desk
WebQA applies case management to its IT Help Desk suite that supports the sophisticated creation, logging, routing, tracking and servicing of help-tickets realted to technology servicing. Complex servicing schemes are possible due to WebQA's configurable and multi-tiered rules and workflows.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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