Organization Applications
WebQA’s platform can handle inquiries as (1) routine relationship management issues or (2) specific case management matters. Both approaches use WebQA’s customer, agent and administrative portals to service all communication channels. Each centralizes control across all entities. Scroll over terms to the far right for a brief explanation.
Economic Development
WebQA couples case management with customer service technologies to provide businesses with a tool set to support customers efficiently. Modules include ShopQA, a customer service and content management platform for retailers and ReturnsQA, a facility for efficient product returns and recalls.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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