Organization Applications
WebQA’s platform can handle inquiries as (1) routine relationship management issues or (2) specific case management matters. Both approaches use WebQA’s customer, agent and administrative portals to service all communication channels. Each centralizes control across all entities. Scroll over terms to the far right for a brief explanation.
Case Management
Case management applies to non-routine detailed inquiries that involve many well choreographed steps such as those within Project Management, Student Administration and Public Works. Often case management involves multi-dimensional rules and workflow to handle multi-tiered groups.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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