Organization Applications
WebQA’s platform can handle inquiries as (1) routine relationship management issues or (2) specific case management matters. Both approaches use WebQA’s customer, agent and administrative portals to service all communication channels. Each centralizes control across all entities. Scroll over terms to the far right for a brief explanation.
Customer Care
WebQA's customer care platform auto-answers, auto-deflects, auto- routes and auto-links inquiries. This services customers quickly: ideal for handling ad-hoc inquiries from 311 callers, retail customers, and students. Professional closed-group networks use the NetQA module to communicate privately.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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