Self Service & Support Tools
The WebQA platform portfolio of modules improves efficiency by allowing customers to service themselves and automating all internal service work. Logging all activity across customer channels gives agents and managers a complete profile of any customer at any time. Scroll over the self-service and support tools below for a brief explanation.
Communication Center
The WebQA Communication Center handles all outbound communications. Organizations can craft endless forms, newsletters and alerts to broadcast to customers who have registered to receive them. The Communication Center also includes tools for survey creation and calendar management.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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