Self Service & Support Tools
The WebQA platform portfolio of modules improves efficiency by allowing customers to service themselves and automating all internal service work. Logging all activity across customer channels gives agents and managers a complete profile of any customer at any time. Scroll over the self-service and support tools below for a brief explanation.
Service Center
WebQA's platform automates handling of all requests for service by collecting data through a portal and applying a sophisticated rules engine to trigger workflows. A variety of rules can affect any number of interacting configurable fields - creating an endless portfolio of time and event based workflows.
Communication Channels |
Self-Service & Support Tools |
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