Self Service & Support Tools
The WebQA platform portfolio of modules improves efficiency by allowing customers to service themselves and automating all internal service work. Logging all activity across customer channels gives agents and managers a complete profile of any customer at any time. Scroll over the self-service and support tools below for a brief explanation.
Information Center
WebQA’s growing knowledgebase helps answer requests for information quickly. The platform first displays top questions being asked and then allows searches for answers. As questions are submitted, WebQA attempts to auto-answer them before assigning service priority, rules and workflows.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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