Self Service & Support Tools
The WebQA platform portfolio of modules improves efficiency by allowing customers to service themselves and automating all internal service work. Logging all activity across customer channels gives agents and managers a complete profile of any customer at any time. Scroll over the self-service and support tools below for a brief explanation.
Collaboration Center
WebQA's Collaboration Center offers a closed-network for sharing information within a group. Members selectively participate in communication threads, ask and answer questions, search across questions and answers and direct communication based upon the profiles of participating members.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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