Communication Channels
To be fully effective, organizations must service customers, students and citizens over every communication channel – and all these channels must be controlled and consolidated through a single platform. WebQA’s platform accommodates all service channels. Scroll over the channels to the right for a brief explanation.
Walk In
Attendants can use WebQA's agent screens to handle customer inquiries made in person. Onboard scripts, a knowledgebase of answers and a full complement of request forms help the agent service a customer on the spot. Customers can phone the agent or go to the website to obtain the status of their request at any time.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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