Communication Channels
 
To be fully effective, organizations must service customers, students and citizens over every communication channel – and all these channels must be controlled and consolidated through a single platform. WebQA’s platform accommodates all service channels. Scroll over the channels to the right for a brief explanation.
Email / Chat
 
WebQA knowledgebases, rules and workflow technologies collect, read, route and respond to both inbound emails and chat conversations coming from the website, phone or phone applications (iPhone, etc.). WebQA's platform will auto-respond, auto-deflect or auto-link inquiries in order to streamline workload for attendants.

Communication Channels

Self-Service & Support Tools

Organization Applications

 
 
 
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