Communication Channels
To be fully effective, organizations must service customers, students and citizens over every communication channel – and all these channels must be controlled and consolidated through a single platform. WebQA’s platform accommodates all service channels. Scroll over the channels to the right for a brief explanation.
Interactive Voice
WebQA’s platform integrates with Interactive Voice Response (IVR) and routes incoming customer selections to appropriate parties. WebQA also uses its knowledgebase technologies to dynamically update information to an IVR system so that customers can retrieve the most current anwsers to their questions at any time.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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