Communication Channels
To be fully effective, organizations must service customers, students and citizens over every communication channel – and all these channels must be controlled and consolidated through a single platform. WebQA’s platform accommodates all service channels. Scroll over the channels to the right for a brief explanation.
Voice Mail
When any customer leaves a voice message, WebQA's platform can either capture and route the message for processing or optionally read and interpret the message and route it to the appropriate party based upon the content of the voice message. This approach can allow for unattended administration of all incoming calls.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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