Communication Channels
To be fully effective, organizations must service customers, students and citizens over every communication channel – and all these channels must be controlled and consolidated through a single platform. WebQA’s platform accommodates all service channels. Scroll over the channels to the right for a brief explanation.
Phone
Attendants use WebQA's agent portal to handle all aspects of incoming calls. This includes providing answers and taking and routing requests. To assist agents, WebQA offers knowledgebase tools that continually update scripts and provide the latest information. Customers can call or visit the website for their request status at any time.
Communication Channels |
Self-Service & Support Tools |
Organization Applications |
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