EdQA (
www.edqa.com),
a leader in Student Response Center technologies,
offers a central platform to actively manage all
inbound and outbound student communication over
any media type. EdQA uses a full outbound communication
center to alert or notify students through email
or text messaging; a dynamic knowledgebase of
information to answer all incoming student questions;
and, a comprehensive workflow engine to route,
prioritize and expedite incoming student queries,
messages or service requests. With EdOA, administrators
can even conduct student surveys to capture feedback.
EdQA's Student Response Center is
accessible
to both students and administrators in person,
by phone, web or email;
specific
to meet the needs of each academic department;
centralized to provide a complete
view of all student interaction; and, assisted
by optional
live support agents
that can handle student services during high volume
or off-hour periods. Often schools use EdQA for
internal support as well as student support. The
main EdQA components manage:
•
Alerts: to rapidly notify
students about emergency events or regular school
news via text messages and email.
• Information: to answer
student questions quickly by showing top questions,
allowing question search or permitting questions
to be asked. New answers are added to a knowledgebase
so that information stays current.
• Messages: to capture
and track student communication around any topic
to quickly and thoroughly respond.
• Service: to capture,
route, manage, search and report on all service
requests: inception through completion.
• Surveys: to create
and administer surveys to collect ongoing feedback
from students, faculty or staff.
EdQA’s hosted system can easily integrate
with, and be customized to look like, any school’s
website. Administrators connect to EdQA’s
Response Center through a web browser to manage
alerts, questions, messages or service requests.
