| Solutions
-> ARCenter |
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ARCenter
Customer Service and Opt-In/Out System
for Accounts Receivable Conversion
Accounts Receivable Conversion (ARC) involves the need
to continually support customer questions about ARC,
and the need to offer customers a way to opt-out of
the ARC process: a National Automated Clearing House
Association (NACHA) requirement. ARCenter helps companies
meet both these needs at the lowest possible cost.
ARCenter is a hosted web-based service that provides
a central knowledgebase of ARC information and a capability
of registering ARC opt-ins/outs across multiple communication
channels. [1] It resides on a company’s website
- with the company website’s same “look
and feel” - or on an IVR platform (IVR offered
Q1 ’06) so that online or telephone customers
have 24/7 self-service access to ARC research and opt-out
selection. It is also available to call attendants through
a web browser to handle incoming customer ARC questions
and opt-out decisions.
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Features |
| ARCenter maintains a central
and searchable knowledgebase of all ARC information[2],
[3]. It allows new questions to be answered and
added so that the knowledgebase is dynamically
tailored for a specific company and available
through all delivery channels [4]. ARCenter captures
a customer’s opt-out or out-in [5] and issues
a confirmation number. On a nightly basis, ARCenter
sends an opt-out file to the company’s bank
for processing.
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Benefits |
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• Provides complete ARC
customer service by being:
- Accessible via multiple channels:
web, IVR, live call
- Available 24/7 in
addition to business hours
-
Consistent by keeping all ARC data in one
place
- Comprehensive by offering
both answers and opt-outs
•
Lowers costs of customer service & opt-out
capture by:
- Promoting self-service
to reduce manual handling
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Streamlining question handling to save time
- Using knowledgebase to
speed attendant training
- Encouraging opt-in through FAQ’s |
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Pricing |
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• System: Modest setup
fee for company website & file
•
System: Small monthly fee to handle inquiries
• System: Couple dollar per opt-out/in
fee for processing
• Optional IVR Capability priced separately
• Optional Call
Center Services priced separately
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Total
Requests Managed |
| Citizens: |
30,643,067
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| Students: |
4,016,030
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| Customers: |
35,307,233
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